Hosted Exchange Reliability and Performance

A Better OutlookSM servers are hosted in a business-class data center where we provide 99.9% uptime. Our primary and secondary data centers are located in the Midwest. Both are located away from flood plains and fault free zones and other natural disasters. Backups are performed continuously using the SonicWall CDP (Continuous Data Protection) technology. The device in the primary data center is linked to a similar device in the secondary data center where live copy is maintained.

  • Data Center Security
  • Architecture
  • Service Level Agreement Highlights
  • Card access controlled data center security
  • Building exterior alarm system
  • Michigan data centers offer the confidence of a geographically secure location free from hurricanes, floods, earthquakes and forest fires. The data center is above the 100 year flood plain
  • Michigan data centers are under watchful attention 24x7x365
  • Access to the data centers is monitored by the US Office of Homeland Security
  • All of our systems are protected by SonicWall firewalls and are constantly monitored using the SonicWall Global Management System. The SonicWall Intrusion Prevention Services prevents attacks before they occur
  • Systems access, physically and virtually, is limited to selected individuals and activity is monitored
  • Passwords and access are on a need-to-know basis and are changed regularly
  • Auditing is performed and checked for anomalies to detect and remove potential threats

A Better OutlookSM has partnered with world-class companies (click to see Technology Partners) to provide a robust, secure, stable architecture (click for high-level architecture diagram) to support your business.

 

A Better OutlookSM guarantees 99.9% Exchange Server availability. This guaranty is calculated on a monthly basis, and applies 24 hours per day, 365 days a year, except as noted in the Service Level Agreement. In the event of non-compliance, subscribers will be credited in accordance with the Service Level Agreement.

To view the complete Service Level Agreement, click here.