Competitive Analysis
ABetterOutlook |
CRM Online |
Salesforce.com |
ACT! |
Goldmine |
|
Customization |
Comprehensive |
Substantial |
Limited |
Limited |
Limited |
Third party add-ons |
Integrated and web-based |
web-based only |
web-based only |
Yes |
Yes |
Sales |
x |
x |
x |
x |
x |
Marketing |
x |
x |
x |
x |
|
Service |
x |
x |
x |
x |
|
Exchange integration |
x |
||||
SharePoint (document mgmt) integration |
x |
||||
Workflow |
x |
x |
x |
||
Outlook interface |
Native |
Native |
partial |
partial |
partial |
Move to On-Premise |
Yes and move CRM Online database to ABetterOutlook |
Yes |
No |
On-premise only |
On-premise only |
